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FAQ

The Ins And Outs of How We Do Business

  • What makes Tidy House Work house cleaning different?
    We’re the good kind of different. Our local Team of Rockhampton cleaners have all been hand selected and training with all the tips & tricks we’ve learnt over the years. We know you are going to love your house cleaning experience. Our happiness guarantee also means you can try us risk-free.
  • Is there a minimum call-out fee for house cleaning?
    Yes. There is a minimum call-out fee, but this is only two hours for the most popular house cleaning services. When you book, there are no extra fees added on top, so what you see is exactly what you get! The minimum call-out fees are as follows: Regular weekly & fortnightly house cleaning: $100 ( two hours of labour for small home 1-3 bedrooms) $150 ( two hours of labour for larger homes of 4 + plus bedrooms One off Cleaning, Spring Cleaning, Deep Kitchen Cleaning, Window Cleaning: $150 (three hours of labour)
  • How much does house cleaning cost?
    Tidy House Work charge their services according to the following hourly rates: Regular cleaning and housekeeping: Weekly, fortnightly: $ 50 per hour, per cleaner for 2 hour minimum for 1-3 bedroom homes. $60 per hour thereafter. Or, $50 per hour, per cleaner for 3 hours minimum for 4 +plus bedrooms homes. $60 per hour thereafter. Your cleaner will let you know upfront what’s achievable within the time you have booked, and together you can decide which priorities on your wish list are more important or whether you need to book more time for your service. Your Tidy House Work cleaner won’t work longer than you’ve both agreed to, so there will never be any hidden price surprises!
  • What happens if my regular house cleaner is sick or on holiday?
    If your cleaner is sick or going on leave, we’ll arrange for a new cleaner to step in while they’re gone. And if it so happens that your cleaner can’t continue working with you on a permanent basis, we’re more than happy to arrange another cleaner who will fit your house cleaning needs.
  • Do you use environmentally friendly cleaning products ?
    Yes, we do! Tidy Work House believe in not using toxic home cleaning products that aren't good for either the planet or your family. Our local Rockhampton cleaners bring all of the necessary eco-friendly cleaning products and equipment to make your house sparkle.
  • Is your house cleaning service pet friendly?
    We love furry friends – our cleaners have their own fur families themselves so they’re very used to tackling random fur and stains, and use eco-friendly cleaning products to protect your pet's health. Your local Rockhampton cleaner will also pay attention to little things, like filling an empty water bowl or remembering to close doors and safety gates for those pets who like to escape!
  • What is your cancellation policy?
    Your cleaner values your trust, just like we value yours. Each cleaner and cleaning team is a locals cleaners who relies on your home to make a living. Your cleaner won’t enforce any cancellation fees, so we do ask that you consider their loss of income if you cancel without leaving us enough time to help them fill their schedule. We also understand that your circumstances may change, so wherever possible please provide 48 hours to cancel a regular booking.
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